Monday 22 March 2021 – Our phones will be diverted to our After Hours Service at 8.30am for approximately 15 minutes while we hold a Staff Meeting. We apologise for any inconvenience this may cause you
Covid 19: Level 1
(Updated 18 February 2021 )
We have made it to Level One once again! We wish to thank you all for your personal efforts, sacrifices and understanding during this time.
COVID19 remains a very serious public health risk to NZ. Worldwide cases are continuing to increase daily. As a community to protect ourselves and those that are more vulnerable we should continue to wash our hands regularly and stay home when we are unwell with any symptoms. This is to avoid the spread of many other common viruses that we are now seeing freely circulating as people return to their normal business.
What will Level 1 mean for Te Puke Medical Centre?
If you are concerned you or someone in your bubble may have symptoms of COVID19 then please call us or Healthline to discuss what to do next. We are currently testing on site – by Appointment – anyone who has any of the following symptoms – cough, sore throat, shortness of breath, cold symptoms, and loss of smell/taste, with or without fever – these symptoms do include asthma, hayfever and sinus problems. You will be booked into a time with a GP in our ‘Viral Clinic’ held in the Portacabin in our carpark.
Please notify reception if any of the following criteria apply to you:
In the last 14 days have had
- contact with prob/confirmed case
- international travel
- direct contact with a person travelled from OS – customs, airport + quarantine facilities
- worked on a international flight , cleaned an international airport
Swab results can currently take up to 1 – 3 days to return due to high testing numbers. You must self isolate at home until you know the result of your COVID swab.
This is only for viral assessments; if you have other medical concerns you will need to book an appointment with your usual GP. This will need to be a phone or video consult whilst you still have any viral symptoms as above.
If you don’t have any of the above-mentioned symptoms and you are coming in for a medical appointment to see a doctor or nurse or accompanying someone who does have an appointment:
A friendly reminder to:
- Use your QR Tracer Code or manually sign in when entering our building
- 1 Metre Social Distancing in our waiting room, public areas, retails stores from people you don’t know
- Please wait outside until near your appointment before entering our building – 5 minutes prior would be great thanks
Phone and Video Consultations
- We plan to continue to offer this service at the same cost as in person consultations. We have been able to meet the needs of many and this approach allows us to plan with you any further care where needed.
- We will book you in for a call (video will require a reliable internet connection) in a normal appointment slot. This will be confirmed with you at the time of booking. Please allow 15 minutes flexibility either side of this time.
Consultations in Person
These appointments are important and will be available during Level 1.
- Please call as early as possible in the day if you feel you need to be seen on that day, so we can best assess your needs.
- You will have to answer a few questions to help us plan and provide the best care for you.
- There will remain no walk in clinic or Saturday clinics until further notice.
We will continue to be asking all patients’ Covid 19 health screening questions to keep yourselves and our team safe:
YOU MUST DECLARE IF YOU HAVE ANY RESPIRATORY SYMPTOMS: cough, cold, fever, runny nose, loss of smell or taste, sore throat etc or have a close contact that is unwell. This is regardless of the purpose of your visit. You entering our building has very serious implications for the practice. We can arrange to accommodate your needs, but you will need a phone consultation initially.
It is time to book in for recommended routine checks such as blood pressure reviews, smears, skin checks, vaccinations, and blood tests (at Pathlab) – please do not delay these any further.
Our routine appointments are limited to fifteen minutes maximum, this is important for reducing close contact for yourself and our team. If you need an extended consult, please advise us on booking.
Please limit additional people attending appointments. Only bring a vital support person and ensure to check them in with reception. Parents with ill children please only bring the unwell child or advise us of your circumstances so we can try to help. The aim of this being to reduce the numbers, and subsequently the risk, in our waiting room
The Waiting Room
- Please do not arrive more than 5 minutes before your appointment time, we will ask you to wait in your car if you are too early to avoid high numbers in the waiting room
- You will need to sanitize your hands when you enter our building.
- You will have the option to wait for your appointment in our waiting room. We will have a limited number of suitably spaced seats available. If these are full, we will ask you to wait in your car or may be able to accommodate you elsewhere.
- If you would prefer to wait in your car anyway, we understand. Please let reception know you have arrived. You will then be called into the practice for your appointment.
Prescriptions & other Forms
- To limit unnecessary contact, we will strive to remain paperless
- Pathlab requests, Radiology requests and many other documents are also now electronic forms
- Prescriptions: will be sent directly to your pharmacy of choice, or dropped to our on-site pharmacy. The repeat script fee will be $23.00 ($18 for CSC). Please allow 48hrs for collection of these from the pharmacy.
- Child Vaccinations: we are continuing to provide these as it is important to have these immunisations when they’re due. We ask that only one parent accompany a child during the vaccination.
- Pathlab Te Puke: is open daily 8-4pm. The laboratory has asked our doctors to only request investigations that will affect immediate management of patients.
- Radiology: is available and requires appointments to be booked by your GP. As you are aware our local Te Puke Bay Radiology closed in 2019, so our closest location remains Papamoa or Mount Maunganui.
- Flu vaccines: will be administered to those patients eligible for a funded vaccine. Please do not attend if you have any fever or respiratory symptoms. You can phone us instead so we can manage how we see you. Under current guidelines we ask that you remain on site in your car for 5mins after the vaccine. If it is your first vaccine, we will need you to remain for 20mins.
- Flutracking: is an online survey which asks if you have had a fever or cough in the last week. The Ministry of Health is encouraging patients to register online as this is a practical step everyone can do to help monitor flu and COVID-19 testing throughout NZ: info.flutracking.net
We thank you for your patience during this challenging period and rest assured, Te Puke Medical Centre follows strict Infection Control Protocols to ensure our staff and patients are safe and protected. Keep well.
As we all adapt our services to level 1 please allow some flexibility. We foresee some challenges ahead but we will continue to fine-tune and adapt our services as needed. We look forward to reconnecting with you and providing ongoing care that works best for your individual needs.
The Team at Te Puke Medical Centre
Ministry of Health – https://www.health.govt.nz/
National COVID19 information – https://covid19.govt.nz/
BOP COVID19 information – https://covid19.bopdhb.govt.nz/
Te Puke COVID19 information – https://covid19tepuke.fyi/
Te Puke community support – http://www.empowermentnz.org.nz/
If you need help with depression and anxiety – https://www.justathought.co.nz/
Resources for managing your mental health – https://depression.org.nz/
Latest information for Te Puke – https://www.facebook.com/tepukecommunitynoticeboard/
To help the national flu tracking – https://info.flutracking.net/
Reporting breaches of any Level 4 Alert restrictions www.police.govt.nz/105support
Healthline – 0800 358 5453
Government helpline – 0800 779 997 (8am–1am, 7 days a week).
If you’re unable to obtain essential food and medication
Bay of Plenty Civil Defence Group Call Centre – 0800 884 222 (7am to 7pm, 7 days)
For counselling support – call or text 1737
Essential business enquiries – firstname.lastname@example.org or 0800 22 66 57
For financial or employer wage subsidy assistance – WINZ – 0800 40 80 40
Women’s refuge 0800 733 843 (0800 REFUGE) 24hrs
Family Services 211 Helpline (0800 211 211)
NZ Police – if urgent 111, not so urgent 105
Once a month our phones will be switched over to our ‘After Hours’ service for approximately 10 minutes at 8.30am to allow us to hold a staff meeting to discuss any COVID-19 updates. The date will be notified under “News”
Please accept our apologies for any inconvenience
Please phone for an appointment
Accession Patient Portal is now available.
A patient portal is an easy, safe and convenient way for you to manage more of your own health care.
Use your online portal to book appointments with your GP, request a repeat prescription or update your contact phone number or address.
With a secure password, you can log into your patient portal and manage it in your own time – 24 hours a day, seven days a week – from wherever you happen to be.
Ask at reception to register for a Patient Portal Account.
Te Puke Intermediate School students participate in the “Kiwi Can” School Programme. This involves weekly class lessons and an annual community project – both are aimed at having an impact and making a difference to each individual.
Room 11 students chose Te Puke Medical Centre as part of their annual community project. To show their appreciation they presented us with a yummy ‘home-made’ morning tea as a thank you for our community involvement.
A big thank you to Nicola, Hine, Harleen, Teah, Safari, Summer, Baljot, Eleesha, Brooke, Charlize, Tiffiny, Angel, Atea, Olivia G, Stevie-Lee, Olivia D, Isabelle, Alana M, Isabelle and Layla.
“STOPTOBER CAMPAIGN” – STOP SMOKING CAMPAIGN
Stop smoking for 28 days and you’re five times more likely to stop for good. There are lots of free support tools from apps to packs – we have all the help you need.
FREE Breast Screening for women aged 45 – 69 years
Te Puke has had a wonderful response to the FREE Breast Screening service that was being held in the mobile van in Commerce Lane, Te Puke earlier this year.
FREE Breast Screening is available at Bay Radiology at Mt Maunganui (near Bayfair) or in Tauranga.
Contact or phone us to ensure you are enrolled with BreastScreen Aotearoa – 5739 511 or Freephone 0800 270 200.
Early detection is your BEST protection.
Whooping cough (Pertussis)
A free whooping cough vaccine is now available to all pregnant women to help protect their newborn babies from this serious disease. The ongoing whooping cough outbreak has resulted in Toi Te Ora – Public Health Service being notified of 283 people with whooping cough in the Bay of Plenty and Lakes districts during 2012, with 16 people requiring hospitalisation. Of these 283 people, 25 were babies aged one year and under and 34 were young children aged from one to four years old. So far this year another 21 cases of whooping cough have been notified to Toi Te Ora – Public Health Service. Babies under one year old who get whooping cough are most at risk of serious complications and more likely to need hospitalisation.
Whooping cough can be a very serious disease for young babies. During this ongoing outbreak of whooping cough we strongly recommend that pregnant women get immunised to help protect their new born baby from whooping cough. Having a whooping cough booster during pregnancy reduces the risk of mums developing whooping cough and passing the infection on. In addition, mothers will pass on some immunity to their baby. When pregnant women get vaccinated, not only are they helping to protect their own health, they’re helping to protect their baby too.
Immunisations given on time , every time is the best way to proviide ongoing protection for babies through childhood. Whooping cough immunisations should be given when a baby is 6 weeks, 3 months and 5 months old and boosters are given to children at 4 years and 11 years of age.
From 1 January 2013 and until the outbreak finishes, all pregnant women can get a free whooping cough vaccine between 28 and 38 weeks of pregnancy from their GP.
Other adults in contact with infants should consider having a whooping cough booster too. There is a charge for this.
Contact your GP or nurse to discuss further. For more information visit www.ttophs.govt.nz
Some of our Past “Winning” Promotions
We are part of the Western Bay of Plenty programme designed to reverse the area’s poor record on vaccinating, particularly children.In 2008, only 72 per cent of two year olds in the Bay of Plenty area were fully vaccinated and last year that had risen to 77 per cent,according to the BOP Medical Officer of Health Dr Jim Miller, who wants a 95 per cent immunisation rate.Anyone concerned about their child contracting whooping cough or measles; or needing vaccination against tetanus, HPV and Influenza can talk to anyone dressed in the T shirts, or ring our practice on 573 9511 to discuss their needs.
All the vaccinations are available at our practice and the nurses and doctors can discuss any inquiries.Many patients over 65 years old and those suffering certain types of illness, are entitled to free flu vaccines but talk to the nurse when making an appointment.Te Puke Medical Centre has a Ministry of Health produced DVD available to lend out to our patients – “Immunise your Children” – in three versions: All audiences – Maori – Pacific
This DVD on immunisation is directed at expectant or first time parents. It may also be used for school and community groups for immunisation education and/or information.
This resource provides guidance for parents and caregivers as they make an informed decision about immunisation for their child. It also provides information on immunisation to a wider audience. An educators’ guideis included inside the case.